Delivery Policies

Delivery Policy - Safe and Transparent Deliveries throughout Portugal

At Nuancess, we are committed to offering a smooth and reliable shopping experience to our customers, ensuring that the products they purchase reach them safely and within established deadlines. Our Shipping Policy was prepared in accordance with the laws and regulations of Portugal, aiming to protect your rights as a consumer.

Shipping and Delivery Times:

Delivery time to any location in Portugal varies from 5 to 14 working days after payment confirmation. We maintain transparency by providing the tracking code for all products, allowing you to track the status of your order through the following link: https:/nuancess.com/pages//tracking

Tracking codes will be provided to you, our customer, 1 to 4 business days after the product has been shipped.

Loss and Delays:

In case of loss or if delivery exceeds 30 working days after payment confirmation, we will refund the purchase amount in full. Although the delivery time is subject to CTT's agility, it normally varies between 5 and 14 days on average. The deadline for delivery is up to 30 Business days.

If the deadline is exceeded, we recommend that you contact our support to clarify the reasons for the delay.

Logistics Problems:

If we identify that there is a problem with the delivery logistics, we will issue a FULL refund of your purchase after completing the verification steps.

Delivery address:

Please make sure you provide the correct address for delivery. We are not responsible for address errors on the part of the customer. If there are proven unsuccessful delivery attempts (up to a maximum of 3 attempts), it will be necessary to collect the order at the CTT closest to your address. Remember that storage fees are applied if the order is not picked up within 7 calendar days, with the amount of the fee being determined by the weight/volume of the product.